Merseylink is following all guidelines set by the Tasmanian Department of Health. It is our number one priority to ensure the health and safety of all passengers and staff.


What we are doing to keep you safe

  • Enhanced sanitation on all buses and working closely with our cleaners to ensure all vehicles remain as clean as possible.
  • Restricting access to front row seats for driver protection.
  • Smartcards are currently free, as is all travel until May 31, 2020.
  • We are sharing information around Coronavirus on our social media page to help keep you safe.

What you can do to keep us safe

  • Use a Smartcard to reduce cash transactions, if you do not have a Smartcard you can apply for one here.
  • Reduce travel within peak hours if possible.
  • Spread out onboard and while at bus stops where possible.
  • Cough or sneeze into the bend of your elbow or a tissue.
  • Avoid touching your face as much as possible and wash your hands for 20 seconds with soapy water, or hand sanitiser before and after you travel.
  • Stay home if you are feeling unwell.
  • Contact us by phone for assistance rather than visiting in person at our depot (Phone: 6427 7626 Monday – Friday 8:30 am – 5 pm).

For more information regarding the latest updates on COVID-19 and how you can help prevent the spread, visit http://www.coronavirus.tas.gov.au.


The below media release from March 24, 2020, by The Department of State Growth, outlines all necessary measures bus operators and passengers need to be taking during this time.

Using buses during COVID-19 The Department of State Growth is working with bus operators to introduce practical measures on public transport to ensure that people who need to travel and bus drivers are kept as safe as possible.

Anyone who is required to be in isolation must not use public transport. Similarly, anyone who is unwell should not use public transport.

Whenever possible, passengers should:
• Where there is available capacity, leave a spare seat between passengers. This does not apply to families or people from the same household.
• Consider traveling at non-peak times when buses are not as full and if you are undertaking short trips, consider walking or cycling.
• When queuing for the bus, passengers should keep a minimum of one metre from other passengers.
• Use non-cash payment options whenever this is possible, provide the correct fare if you need to pay with cash.
• Practice good hygiene and be considerate of others when on the bus.
• Comply with any requests from drivers – they are providing a critical service for the Tasmanian community and are doing a great job.

It will not always be possible to apply distancing where there are large passenger numbers seeking to use a service – this will not occur often.

Adults seeking to board a bus which has a high number of passengers are asked to consider waiting for the next service, however this request does not apply to children.

Bus operators are also responding by increasing the frequency of cleaning of buses with a focus on high volume touch points.

The Department of State Growth will be providing posters to bus operators to place on buses to remind passengers of the measures they can take.

Public transport, including school buses, continues to operate in Tasmania and as essential services are not subject to the COVID-19 restrictions on gatherings or social distancing.