While Merseylink does not refuse carriage on the grounds of disability, to ensure passengers’ safety and comfort the following rules must be followed:
- Occupied mobility aids may only be carried upon Merseylink’s DDA compliant(wheelchair sticker) low floor bus services;
- Mobility aid weight must not exceed 300kg (passenger weight included) and must comply with dimension, stability and manoeuvrability standards
- Occupied mobility aids such as wheelchairs, prams and strollers must be stationed in the designated area facing towards the rear of the bus with safety features applied;
- Passengers are permitted to carry unoccupied wheelchairs, prams, strollers and scooters on any of Merseylink’s bus services provided they can be stowed away in the luggage racks.
- Except for extending the wheelchair ramp, bus operators are not expected to leave the driving seat to assist a passenger to enter or leave the bus, but they have the discretion to do so where they believe it is safe and reasonable, and where the bus is properly secured.
- Mobility impaired passengers have priority over prams, strollers and scooters, must then be stowed in the luggage racks.