Merseylink has the right to refuse to carry any person who is:
- A security or safety risk.
- Under the influence of drugs or other substances;
- Of a poor level of personal hygiene.
- Deemed likely to cause harm or intimidate fellow travellers; or
- May otherwise cause a nuisance or disturbance.
To help make everyone’s journey a pleasant and safe one, passengers may be asked to:
- Allow other passengers to alight(leave) the bus before boarding;
- Refrain from placing personal items on a seat whilst people are standing;
- Not place feet on seats;
- Use headphones or earphones for personal listening devices;
- Respect other passengers by behaving in a considerate manner.
While Merseylink does not refuse carriage on the grounds of disability, to ensure passengers’ safety and comfort the following rules must be followed:
- Occupied mobility aids may only be carried upon Merseylink’s DDA compliant(wheelchair sticker) low floor bus services;
- Mobility aid weight must not exceed 300kg (passenger weight included) and must comply with dimension, stability and manoeuvrability standards
- Occupied mobility aids such as wheelchairs, prams and strollers must be stationed in the designated area facing towards the rear of the bus with safety features applied;
- Passengers are permitted to carry unoccupied wheelchairs, prams, strollers, folding scooters and folding bicycles on any of Merseylink’s bus services provided they can be stowed away in the luggage racks.
- Except for extending the wheelchair ramp, bus operators are not expected to leave the driving seat to assist a passenger to enter or leave the bus, but they have the discretion to do so where they believe it is safe and reasonable, and where the bus is properly secured.
- Mobility impaired passengers have priority over prams, strollers and scooters, must then be stowed in the luggage racks.