Conditions of Travel

To enable the provision of a safe, comfortable, reliable and easily accessible bus service, passengers are asked to comply with the following Conditions of Travel.

Failure to comply with the Conditions of Travel may constitute a breach of the Tasmanian Passenger Transport Regulations (2013), and result in a passenger being directed to leave the bus. When traveling with Merseylink, passengers must:

  • Travel with a correct and valid ticket for the journey being undertaken;
  • Carry proof of entitlement if using a Concession or Child/Student ticket;
  • Behave in a respectful manner to other passengers and staff;
  • Offer their seat to elderly, pregnant, or mobility impaired passengers;
  • Keep the bus safe and clean by not depositing litter on the bus and keeping feet, luggage and dirty items off the seats.
  • Give a clear and early signal to board or alight from the bus;
  • Not spit upon, or wilfully damage, soil or defile any part of the vehicle or persons;
  • Not consume food or drink;
  • Not interfere with a vehicle, service equipment or service;
  • Not bring an animal on to a vehicle unless it is an approved guide or assistance animal;
  • Not use obscene or offensive language;
  • Not smoke on the bus or enclosed waiting areas;
  • Not carry flammable liquids, firearms or weapons of any type;
  • Not enter or leave or attempt to enter or leave a vehicle whilst it is moving or waiting at any road intersection or traffic signal;
  • Not threaten with violence, harassment, or abuse or wilfully assault any persons.
  • Not play any instrument or gamble or play any game which may annoy or inconvenience other Customers or cause distraction to the Operator;
  • Bikes are NOT permitted on board the bus

Right to Refuse Carriage

Merseylink has the right to refuse to carry any person who is:

  • A security or safety risk.
  • Under the influence of drugs or other substances;
  • Of a poor level of personal hygiene.
  • Deemed likely to cause harm or intimidate fellow travellers; or
  • May otherwise cause a nuisance or disturbance.

Standard of Behavior

To help make everyone’s journey a pleasant and safe one, passengers may be asked to:

  • Allow other passengers to alight(leave) the bus before boarding;
  • Refrain from placing personal items on a seat whilst people are standing;
  • Not place feet on seats;
  • Use headphones or earphones for personal listening devices;
  • Respect other passengers by behaving in a considerate manner.

Mobility Aids

While Merseylink does not refuse carriage on the grounds of disability, to ensure passengers’ safety and comfort the following rules must be followed:

  • Occupied mobility aids may only be carried upon Merseylink’s DDA compliant(wheelchair sticker) low floor bus services;
  • Mobility aid weight must not exceed 300kg (passenger weight included) and must comply with dimension, stability and manoeuvrability standards
  • Occupied mobility aids such as wheelchairs, prams and strollers must be stationed in the designated area facing towards the rear of the bus with safety features applied;
  • Passengers are permitted to carry unoccupied wheelchairs, prams, strollers, folding scooters and folding bicycles on any of Merseylink’s bus services provided they can be stowed away in the luggage racks.
  • Except for extending the wheelchair ramp, bus operators are not expected to leave the driving seat to assist a passenger to enter or leave the bus, but they have the discretion to do so where they believe it is safe and reasonable, and where the bus is properly secured.
  • Mobility impaired passengers have priority over prams, strollers and scooters, must then be stowed in the luggage racks.
25 November 2022, COVID-19 Risk Level in Tasmania raised to MODERATE.
Tasmania has raised the official COVID-19 Risk Level to MODERATE as the State continues to experience increases in COVID-19 cases. Public Health recommends wearing a face mask in crowded indoor spaces, on Public Transport, and when visiting people who may be at risk of severe illness. Remember if you have symptoms, you should stay home and get tested for COVID-19 if you have any cold or flu-like symptoms, no matter how mild.
Covid Safe Behaviours
Public Health Face Mask Information

Please be considerate of fellow passengers and help us make everyone’s journey a safe and pleasant one.

For further information, please call 03 6427 7626.

Downloads Merseylink Conditions of travel Effective 20/1/2016