Conditions of Travel
To enable the provision of a safe, comfortable, reliable and easily accessible bus service, passengers are asked to comply with the following Conditions of Travel.
Failure to comply with the Conditions of Travel may constitute a breach of the Tasmanian Passenger Transport Regulations (2013), and result in a passenger being directed to leave the bus. When traveling with Merseylink, passengers must:
- Travel with a correct and valid ticket for the journey being undertaken;
- Carry proof of entitlement if using a Concession or Child/Student ticket;
- Behave in a respectful manner to other passengers and staff;
- Offer their seat to elderly, pregnant, or mobility impaired passengers;
- Keep the bus safe and clean by not depositing litter on the bus and keeping feet, luggage and dirty items off the seats.
- Give a clear and early signal to board or alight from the bus;
- Not spit upon, or wilfully damage, soil or defile any part of the vehicle or persons;
- Not consume food or drink;
- Not interfere with a vehicle, service equipment or service;
- Not bring an animal on to a vehicle unless it is an approved guide or assistance animal;
- Not use obscene or offensive language;
- Not smoke on the bus or enclosed waiting areas;
- Not carry flammable liquids, firearms or weapons of any type;
- Not enter or leave or attempt to enter or leave a vehicle whilst it is moving or waiting at any road intersection or traffic signal;
- Not threaten with violence, harassment, or abuse or wilfully assault any persons.
- Not play any instrument or gamble or play any game which may annoy or inconvenience other Customers or cause distraction to the Operator;
- Bikes are NOT permitted on board the bus
Right to Refuse Carriage
Merseylink has the right to refuse to carry any person who is:
- A security or safety risk.
- Under the influence of drugs or other substances;
- Of a poor level of personal hygiene.
- Deemed likely to cause harm or intimidate fellow travellers; or
- May otherwise cause a nuisance or disturbance.
Standard of Behavior
To help make everyone’s journey a pleasant and safe one, passengers may be asked to:
- Allow other passengers to alight(leave) the bus before boarding;
- Refrain from placing personal items on a seat whilst people are standing;
- Not place feet on seats;
- Use headphones or earphones for personal listening devices;
- Respect other passengers by behaving in a considerate manner.
Mobility Aids
While Merseylink does not refuse carriage on the grounds of disability, to ensure passengers’ safety and comfort the following rules must be followed:
- Occupied mobility aids may only be carried upon Merseylink’s DDA compliant(wheelchair sticker) low floor bus services;
- Mobility aid weight must not exceed 300kg (passenger weight included) and must comply with dimension, stability and manoeuvrability standards
- Occupied mobility aids such as wheelchairs, prams and strollers must be stationed in the designated area facing towards the rear of the bus with safety features applied;
- Passengers are permitted to carry unoccupied wheelchairs, prams, strollers, folding scooters and folding bicycles on any of Merseylink’s bus services provided they can be stowed away in the luggage racks.
- Except for extending the wheelchair ramp, bus operators are not expected to leave the driving seat to assist a passenger to enter or leave the bus, but they have the discretion to do so where they believe it is safe and reasonable, and where the bus is properly secured.
- Mobility impaired passengers have priority over prams, strollers and scooters, must then be stowed in the luggage racks.
Please be considerate of fellow passengers and help us make everyone’s journey a safe and pleasant one.
For further information, please call 03 6427 7626.
Downloads Merseylink Conditions of travel Effective 20/1/2016