Merseylink’s aim is to provide quality public transport solutions for the communities across the North West Coast and surrounding areas. To deliver safe, reliable, and easily accessible services that provide an outstanding experience for all, as we continue to challenge ourselves to achieve excellence at all times
Ensure that our drivers consider your safety and comfort, and:
Refrain from departing until passengers are seated or stationary.
Stop as close as they can to the kerb and using bus-lowering devices when needed.
Where possible, ensure that staff travel by bus to gain an overall perspective on how Merseylink is performing operationally. To also assess the success or otherwise of its customer service initiatives.
If the charter obligations are not met or the service is not provided as you think it should, you can:
Discuss the matter with the driver or other Merseylink staff at the time of the unsatisfactory service.
If this does not resolve the matter to your satisfaction or if you prefer not to do this, you can contact management by calling our office on (03) 6427 7626, in writing to P.O Box 63E, East Devonport, 7310, or in person at our Wesley Vale depot.
We will respond within five working days.
To help us deal adequately with any issue and ensure that problems do not re-occur, please provide as much detail about the incident as possible, preferably including times, route and bus numbers. However, even if you do not have this information, we will respond.
We appreciate all feedback received from customers, including positive comments and opportunities for improvement. You can let us know your thoughts here by either calling our office or sending an email.
Our aim is to never disappoint you but if we fail to deliver on our service commitments, we will address your concerns seriously and deal with them objectively, efficiently, and courteously.