Public and school bus services across the North West Coast are changing on January 17, 2021.

This includes services in Burnie, Devonport, Ulverstone, Penguin, Port Sorell, Latrobe, Sheffield and surrounds.
We encourage our passengers to become familiar with the changes now to ensure a smooth transition.

The Department of State Growth has created the new network based on reviews in 2017 and 2018 as well as the feedback given during the public consultation held at the end of 2019.

Main changes:

  • Services operating 7 days a week.
  • Hourly services on weekdays and Saturday on key routes.
  • New Sunday services on key routes.
  • Greater hours of operations.
  • New accessible bus stops.
  • Faster and more direct travel

For more information on changes and how they will affect you, visit here.
Impacted North West school directory, here.

For enquires phone:
DSG help line on 6166 3343 or Merseylink office on 6427 7626.


Merseylink is changing to a new, modern ticketing system. Passengers will still be able to use their existing Merseylink Smartcard, as well as enjoying the many benefits which come with TransportMe.

These include:

  • Topping up your Smartcard through the TransportMe app, which is available free to download for Apple and Android users.
  • The TransportMe app allows passengers to track all Merseylink buses to within 10 seconds of their location. Passengers can set a stop as their favourite to receive notifications if the bus has been delayed.

Passengers will need a username and password to top up their Smartcard through the app. Users will be alerted with a notification when their balance becomes low. Safe, simple and secure way to top up your Smartcard, no more cash needed.

Click the tabs below for our frequently asked questions.

Yes, you can tap on with your current Merseylink Smartcard and continue to use your current credit.

Just tap on and show the driver current ID to continue using your existing credit.

You can download the app for free from the Apple store and Google play.

Visit our website’s homepage, you will find the TransportMe update details form. Complete all the details and we will email you the login details.

Yes, however you will not be able to top up your smartcard via the app.

You can apply for a smart card by visiting the Tasmanian transport website.

No, everyone will require their own Smartcard to travel, however if you are a parent you can manage multiple cards using a single login.

Our three new low floor, wheelchair friendly Mercedes-Volgren buses will hit the road from April 19. Each bus is the most environmentally friendly diesel vehicle currently available. Total carrying capacity of 78, seating is spacious and comfortable for the passengers. Fully air-conditioned with tinted windows to maximise traveller’s comfort needs. To ensure passenger and driver safety, each bus is equipped with the latest security camera systems inside and out.

Two of the buses will be used for the Hospital Link service which begins on April 19, 2020. The third bus will service the Sheffield to Devonport route as of Monday 20, 2020.

The Devonport bus interchange is temporarily relocating as of Tuesday, March 31 2020. Relocation is from the current northern end of Rooke St to Oldaker St, just out the front of the former Devonport Living City building. The relocation is in light of the current and future planned roadworks taking place in Rooke St. The relocation is expected to to be in use for 6 months.

We are continuing to stick to strict cleaning procedures to ensure that the health and safety of our passengers remain at the highest standard. The below media release from March 24, 2020, by The Department of State Growth outlines all necessary measures bus operators and  passengers need to be taking during this time.

Using buses during COVID-19 The Department of State Growth is working with bus operators to introduce practical measures on public transport to ensure that people who need to travel and bus drivers are kept as safe as possible.

Anyone who is required to be in isolation must not use public transport. Similarly, anyone who is unwell should not use public transport.

Whenever possible, passengers should:
• Where there is available capacity, leave a spare seat between passengers. This does not apply to families or people from the same household.
• Consider traveling at non-peak times when buses are not as full and if you are undertaking short trips, consider walking or cycling. • When queuing for the bus, passengers should keep a minimum of one metre from other passengers.
• Use non-cash payment options whenever this is possible (get a Greencard and top it up before you get on the bus where this option applies); provide the correct fare if you need to pay with cash. • Practice good hygiene and be considerate of others when on the bus.
• Comply with any requests from drivers – they are providing a critical service for the Tasmanian community and are doing a great job.

It will not always be possible to apply distancing where there are large passenger numbers seeking to use a service – this will not occur often.

Adults seeking to board a bus which has a high number of passengers are asked to consider waiting for the next service, however this request does not apply to children.

Bus operators are also responding by increasing the frequency of cleaning of buses with a focus on high volume touch points.

The Department of State Growth will be providing posters to bus operators to place on buses to remind passengers of the measures they can take.

Public transport, including school buses, continues to operate in Tasmania and as essential services are not subject to the COVID-19 restrictions on gatherings or social distancing.

Stay informed on this continually evolving situation by using these websites: